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--- loopy_pro:sending_diagnostics [2024/01/28 06:03] – add crash reporting and sysdiagnose lonks espiegel123
+++ loopy_pro:sending_diagnostics [2025/01/23 05:45] (current) – page now on wiki.loopypro.com espiegel123
@@ Line 1: / Line 1: @@
-====== Loopy Pro: Sending Diagnostics ======
-If you are having some kinds of problems using Loopy Pro (for instance, incoming MIDI Clock or audio interface issues), you may be asked to provide a diagnostic report. To do this:
-- Go to the the Settings app and turn on Loopy Pro's Diagnostic Mode:
-{{:loopy_pro:loopy-diagnostic-mode-img_5825.jpeg?400|}}
-- Launch Loopy Pro and perform the actions that are causing a problem.
-- Choose Help from Loopy Pro's main menu and tap in the area shown below to generate a diagnostics email. Type an explanation of the steps you performed. And tap the send button.
-{{:loopy_pro:loopypro-send-diagnostics-img_5826.jpeg?400|}}
-===== Additional Actions =====
-**Reporting Crashes**. If there is a crash involved in your problem, see [[https://loopypro.com/manual/#reporting-crashes|this page]] about reporting crashes.
-**Sysdagnose**. In rare cases, you may be asked for an OS-generated SysDiagnose report. Instructions can be found [[https://loopypro.com/manual/#sysdiagnose|here]]. These files can be quite large. You should wait till one is requested before creating it.
-{{tag>loopy_pro troubleshooting}}